Last updated: 30 September 2026
This Cancellation Policy explains how you can cancel your Zen-XE account registration, deposits, pending withdrawals, subscriptions or trading orders, and what happens when you do. It forms part of our Terms & Conditions.
1. Cancelling your registration
You may cancel your account application at any time before it is approved and funded by contacting support@zen-xe.com. No charges apply, and any documents you submitted will be retained only for as long as required by law.
2. Closing a funded account
- Close all open positions and cancel pending orders.
- Withdraw your remaining balance in line with our Withdrawal Policy.
- Email support@zen-xe.com from your registered address requesting closure.
Accounts are closed once any outstanding balances, fees or disputes are settled. We are required to keep certain records after closure.
3. Cancelling a deposit
If a deposit has not yet been credited, contact support immediately and we will try to stop it. Once funds are credited, they can only be returned through the standard withdrawal process. Chargebacks raised without first contacting us may lead to account restriction while the matter is investigated.
4. Cancelling a withdrawal request
Pending withdrawal requests can be cancelled from your dashboard, or by contacting support, until they have been approved and sent to the payment provider. Funds are then returned to your trading balance.
5. Cancelling orders
Pending orders (such as limit and stop orders) can be modified or cancelled in the platform at any time before they are triggered. Executed trades cannot be cancelled; they can only be closed at the prevailing market price, which may result in a gain or loss.
6. Cancelling services and subscriptions
Managed-account services, analyst sessions, webinars and other premium features linked to your account tier may be cancelled by contacting your account manager. Cancellation takes effect from the end of the current service period, and any fees already paid for used services are non-refundable unless required by law.
7. Bonuses
You may request cancellation of an active bonus at any time. Cancelling a bonus removes the bonus amount and may remove any profits generated with it, according to the bonus terms.
8. Cancellation by Zen-XE
We may cancel services, orders or accounts in line with our Terms & Conditions, including in cases of manifest error, suspected abuse, incomplete verification or regulatory requirements.
9. Contact
For any cancellation request, email support@zen-xe.com. We aim to respond within one business day.