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Privacy Policy

Last updated: 30 September 2026

Zen-XE ("Zen-XE", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website, open an account or use our trading platform and mobile applications (together, the "Services"), why we collect it, how we protect it, and the choices and rights available to you. By using the Services you acknowledge the practices described here.

1. Who we are

Zen-XE is the data controller responsible for personal data processed through the Services. Questions about this policy or our data handling can be sent to support@zen-xe.com.

2. Personal data we collect

2.1 Information you provide

  • Identity data: full name, date of birth, nationality, government-issued identification number and copies of identity documents.
  • Contact data: residential address, email address and telephone number.
  • Financial data: employment status, source of funds and wealth, annual income, estimated net worth, bank account, card and wallet details used for deposits and withdrawals.
  • Suitability data: answers about your trading knowledge, experience and objectives.
  • Communications: messages, chat transcripts, call recordings and feedback you send us.

2.2 Information collected automatically

  • Device and log data, including IP address, browser type, operating system, time zone and pages visited.
  • Platform activity, including logins, orders, positions, transaction history and account settings.
  • Cookie and similar-technology data, described in Section 8.

2.3 Information from third parties

We may receive data from identity-verification and fraud-prevention providers, payment processors, credit reference agencies, introducing partners and publicly available sources such as sanctions lists.

3. How and why we use your data

We process personal data only where we have a lawful basis to do so, including:

  • Performing our contract with you: opening and maintaining your account, executing orders, processing deposits and withdrawals and providing customer support.
  • Complying with legal obligations: customer due diligence, anti-money-laundering and counter-terrorist-financing checks, sanctions screening, tax reporting, record-keeping and responding to lawful requests from authorities.
  • Our legitimate interests: securing the Services, preventing fraud and market abuse, improving our products, analysing usage and defending legal claims.
  • Your consent: sending marketing communications and using non-essential cookies. You may withdraw consent at any time.

4. Sharing your data

We do not sell your personal data. We share it only as necessary with:

  • Service providers who support our operations (hosting, cloud storage, KYC verification, payment processing, communications and analytics), bound by confidentiality and data-protection obligations.
  • Liquidity providers, banks, custodians and payment institutions needed to execute and settle your transactions.
  • Professional advisers such as auditors, lawyers and insurers.
  • Regulators, law-enforcement agencies, courts and tax authorities where required by law.
  • A purchaser or successor in the event of a merger, acquisition or reorganisation, subject to equivalent protections.

5. International transfers

Your data may be processed in countries other than your own. Where this happens we apply appropriate safeguards, such as standard contractual clauses or transfers to jurisdictions recognised as providing adequate protection.

6. Data security

We use administrative, technical and physical safeguards including encryption in transit and at rest, access controls based on least privilege, multi-factor authentication, network monitoring and regular security testing. No system is completely secure; please keep your login credentials confidential and notify us immediately of any suspected unauthorised access.

7. Data retention

We keep personal data for as long as your account is open and afterwards for the period required by applicable law—typically at least five to seven years after the relationship ends for anti-money-laundering and record-keeping purposes. When data is no longer needed it is securely deleted or anonymised.

8. Cookies

We use strictly necessary cookies to run the website and platform securely, and, with your consent, analytics and marketing cookies to understand usage and measure campaigns. You can manage preferences through your browser settings or our cookie banner. Blocking some cookies may affect site functionality.

9. Your rights

Depending on your jurisdiction, you may have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion, subject to our legal retention obligations;
  • restrict or object to certain processing, including direct marketing;
  • receive your data in a portable format;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with your local data-protection authority.

To exercise these rights, email support@zen-xe.com. We may need to verify your identity before responding and will reply within the time frame required by law.

10. Marketing

We send marketing messages only where permitted. Every message includes an unsubscribe option, and you can update preferences in your account at any time. Opting out does not affect service or regulatory communications.

11. Children

The Services are not intended for anyone under 18 years of age, and we do not knowingly collect personal data from minors.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date, and we will notify you of material changes by email or through the platform.

13. Contact

For any privacy question or request, contact our Data Protection team at support@zen-xe.com.